Business Choice 2023: The Top VoIP Service for Your Office

pcmag.com:

Whether you call it a digital phone system, a virtual PBX, or simply voice over IP (VoIP), the service that keeps an office talking is essential. It has to be reliable and provide excellent voice quality and extras such as mobile support and fax capabilities make it even more useful. Each year, we conduct our Business Choice survey to find out which VoIP services the readers of PCMag prefer. Providers range from those aimed toward at-home users or single-PC sole proprietors all the way up to systems that can handle thousands of users. If you're in the market for a new phone service, we have recommendations, though one company stands out, having won our award for the 10th straight year.

To be considered for our award, a brand must receive a minimum number of ratings in our survey. The number of services that make the cut every year fluctuates: Last year, it dropped to only nine. But this year, we hit a new high number with 18 services, thanks in part to survey outreach assistance from our sister company Spiceworks(Opens in a new window) and its Aberdeen Strategy & Research(Opens in a new window) division.

With more vendors in the survey results, we thought perhaps this year's story would feature company names we hadn’t been able to include in the past, or scores that would change what we typically see for VoIP leaders. While we do see some services that are new to our list, and some companies earn more-than-respectable overall scores (especially 8x8, GoTo Connect, and Microsoft Teams), none of them topple the leader: Ooma is the top-rated VoIP vendor with our readers—for the 10th year in a row. For a closer look at how our providers stack up on factors like call quality, ease of use, and tech support, tab through the