Consumers wants unified interface for connected devices | Capgemini
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Consumers are demanding a unified interface for connected devices, according to a report by Capgemini.
The survey amplifies consumers’ resounding call for a unified interface for connected products, with 65% expressing a desire for seamless interoperability across devices, based on the report from the Capgemini Research Institute.
Consumers also exhibit a willingness to upgrade for enhanced comfort and convenience. Further, nearly seven in ten show an interest in having an always on AI-powered device if it improves their life. But one in two say that many conversational AI devices fail to give them contextual relevance in answers.
One in two consumers also show frustration about the number of connected devices or services they have to deal with regularly while two in three believe it would be so much more convenient to have just one single interface for all connected products.
The study underscores the ubiquitous integration of connected devices into consumers’ daily routines, with more than one-third of respondents planning to expand their collection of such devices in the upcoming year. Health and home security devices are poised to drive significant sales in this domain, reflecting an escalating emphasis on personal well-being and security.
The study’s title is Connected Products: Enhancing Consumers’ Lives with Technology. The company gathered insights from 10,000 respondents across 13 countries.
The results reflect an evolving consumer landscape, signaling increased adoption and expectations from the realm of connected products.
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