The Chit Chat Thread - General Discussion Forum - Page 483

pushsquare.com:

@ralphdibny Do you know what the cancelation fee is? If so, you do know the «get out» price now if you don't like what the RPI adjustment will be when the time comes. Since they don't control RPI I don't think they can reasonably give you anymore information to make a decision.

@kyleforrester87 I do agree in theory but I think the industry standard and Ofcom approved contract terms are immoral. So it's fine if they can't control RPI and they can hike the price as much as they want (that's another issue entirely) but at the point of the price increase they should at the very least, waive their cancellation fees if you respond within 30 days or so or they shouldn't have fixed price contract lengths that run longer than the month in which the price increases. Or they should just fix the price for the term length like they used to. Those would be the morally correct things to do in my opinion.

I think Ofcom are doing another investigation on this practice now but who knows if they will enforce more consumer friendly rules and even if they did, who knows if those rules would retroactively apply to existing contracts.

Get out fee for virgin media is pretty hefty if I understand it right. It would be better to suck up the price increase for the remaining 8 months. I'm not saying I would get out, I'm saying I would like the option to get out or «negotiate» a better price but frankly I'd rather every contract was at its cheapest price. I hate negotiating and I hate all the hoops you have to jump through. With virgin, it's turn down two offers, cancel your service and wait for a call a couple days later with the «best» price

Edited on by ralphdibny

@ralphdibny it’s not really “as much as they want” as it’s whatever RPI is, plus