New Square Enix policy will clamp down on harassers, bigots and "unreasonable" compensation requests

rockpapershotgun.com:

I've always wished there was a game workers equivalent of gobbing in an especially rude customer's cheeseburger. Not that anyone should need the lingering threat of getting served a McLungButter to be polite to service workers, but it seems good to have the option. Possibly spurred on by reality-challenged goblins hounding Final Fantasy 7 Remake Aerith actor Brianna White, Square Enix have shared a new policy outlining how they plan to respond to harassment from customers toward their staff and partners. It's obviously a vastly more proper and legally sound approach than the aforementioned sandwich tampering, but I support it nonetheless.

"There are instances where certain customers take actions directly or through our support centers, or towards our group executives, employees, partners who are involved in the creation and distribution of our group products and services, that constitute ‘customer harassment," reads the statement as reported by Very Gary Computing, "such as denial of personality, violence, defamation, intimidation, advance notice of wrongdoing, advance notice of obstruction of business, harassment."

"Such actions do not only prevent our employees and partners from engaging in their work with a sense of security," they continue, "but also causes disruptions to other customers. Square Enix will not tolerate harassment and will take action as necessary". The action in question being to "cease providing support services or to refrain from providing our group’s products and services.”

Here's their list of absolutely Gaialess behaviour in full:

Harassment:

Undue demand:

As VGC highlight, Briana White has previously spoken out online to request that "shippers" please relax. Final Fantasy 7 features a love triangle between her character Aerith, protagonist Cloud, and his childhood friend Tifa - a secondary story element that a certain subset of the audience have historically taken far too seriously, which has apparently spilled over into real-life