Sony explains massive PSN outage and details compensation – but many PlayStation gamers are still unhappy
Sony has informed us of the compensation that PlayStation owners – well, PlayStation Plus members – will receive due to the major outage that struck PSN this weekend, which is thankfully now in the rearview mirror.
The PlayStation Network outage ran for 24 hours in the end, blotting out Saturday online gaming sessions across the globe (or Friday night in some places).
Finally, we were given a reason for the service dropping out, namely an “operational issue” with network services as explained by the PlayStation North American support account on X.
Network services have fully recovered from an operational issue. We apologize for the inconvenience and thank the community for their patience. All PlayStation Plus members will automatically receive an additional 5 days of service.February 9, 2025
The post on the social media outlet also apologized and gave us details on the compensation that’s going to be provided: “All PlayStation Plus members will automatically receive an additional 5 days of service.”
Predictably, there’s quite a bit of unhappiness around the response here. Just a cursory glance through the replies to the announcement from Sony support gives you a good flavor of the disgruntled gamers out there. The main theme is ‘just five days, what about a month?’ – or ‘why aren’t you giving us a free game instead?’
Okay, the latter is pushing it, but I must agree that five days feels like, how can I put this tactfully… a minimal gesture?
I think Sony could have done better than that in mitigating what was clearly a lot of bad feeling from the broad PlayStation community around this weekend-spoiling (for some) outage.
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Heck, even non-PlayStation gamers are chipping in on X and saying this feels stingy from Sony.
It’s worth noting that far from everyone has received the five-day bonus yet, and it’s likely in the pipeline for many.
The other frustrating element during this PSN outage was the lack of any
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