T-Mobile May Move You Off Your Current Plan: Here’s How to Stop It
The self-styled Un-Carrier now looks a little more carrier-ish: T-Mobile will soon move some customers on older plans, including two that it still sells, to newer and more expensive plans unless customers call to veto the rate switch.
The news surfaced on T-Mobile’s r/tmobile forum in the form of a picture of a customer-service document breaking down five possible migration paths for consumer plans. The scenarios most likely to yield irate subscribers: moving people on the $70 Magenta plan that T-Mobile still sells to its newer, $75 Go5G plan, with subscribers 55+ years old on the $50 Magenta 55+ being shuffled over to the $55 Go5G 55+.
That document also indicates that people still on the $70 T-Mobile One plan launched in 2016 would be drag-and-dropped over to Go5G, and those on the even older Simple Choice and Select Choice would land on either “Essentials Select” (a plan that T-Mobile’s site does not list) or Magenta.
In all of these cases, keeping the rate hike to $5 would require signing up for automatic payments–not from a credit card, but from a debit card or bank account. T-Mobile’s recent run of data breaches may leave many subscribers unwilling to hand over the keys to their checking accounts.
The document–since confirmed by The Mobile Report, a T-Mobile-specific blog–indicates that customers will start getting notices via email and text message starting Oct. 17, after which they will be able to opt out if they call.
A T-Mobile publicist unwilling to speak by name said the company would be shifting “a small number” of subscribers to newer plans. The rep did not answer follow-up questions about how many people “a small number” might mean, why customers would have to call instead of declining the change
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