Intel Denies RMA Requests For 14th & 13th Gen Desktop CPUs Plagued With Instability Issues, System Providers Switch To AMD Ryzen
Intel's 14th & 13th Gen CPU instability issues have tarnished the company's reputation, as they fail to address customer concerns & even RMA requests.
Intel Is Now Under Hot Waters As The Firm Fails To Address Customer & Client Concerns Amid Widespread Instability Issues On 14th & 13th Gen Desktop CPUs
Intel and its 14th & 13th Gen Desktop CPUs seem to have bothered consumers a lot, and the problem has gone way too far now. The fiasco has been quite long, with Intel initially being completely clueless about what's causing the issue. The company planned to release an official update a few months ago but there's been nothing besides making motherboard makers to use the Default Power Limits and issuing a fix for an eTVB bug which was also discovered while the company was investigating the primary issue.
Related Story Intel 13th & 14th Gen CPU Instability Issues Concern Motherboard Manufacturers, Claims It Will Put Arrow Lake’s Release At Stake
Our editor, Hassan, has already stated that he had been experiencing this issues since early 2023 and there are thousands of other gamers who have also been facing similar issues and the commonality is that the majority of these cases are associated with Intel's 14th & 13th Gen chips.
https://twiiter.com/hms1193/status/1760246908927246634
While the problem hasn't been fully addressed, Intel has further bothered consumers by not providing adequate customer service, whether in the form of RMA requests or even inquiries for potential fixes and the problem itself.
HardwareTimes has disclosed one such incident, in which they discuss how Intel denied the RMA for a "plagued" Core i9-13900KF despite the company offering it in the first place. The media outlet reports that they had two units that they wanted to go through the RMA process, the Core i9-13900KF and the Core i7-14700KF. Intel decided to continue with RMA for the latter processor successfully, but the firm declined the request for the Core i9 variant.
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