World of Warcraft's disjointed story 'is something that we need to improve', says MMO's director, 'I can completely acknowledge that is a weakness'

techradar.com:

In an interview with World of Warcraft's player-led Community Council, game director Ion Hazzikostas weighed in on issues with the game's story and the steep narrative learning curve faced by newcomers. 

During the panel discussion, a Community Council member asked Hazzikostas and his colleagues if there were plans to «fill in some of the lore gaps» in the game. It's «hard to figure out the lore,» the question continued, «A lot of the older lore is in books and stuff that [is not found in] the game.» (via PC Gamer).

In his response, Hazzikostas attempted to «speak to the narrative side of it. I completely acknowledge that is a weakness, it's something we need to improve [and] it's something that Chris Metzen and I chatted about a bunch recently; how we could better integrate in-game mechanisms for getting people caught up.» 

For those not in the know, Chris Metzen is a World of Warcraft veteran who recently came out of retirement to work on the MMO once more. Metzen's time with the franchise dates back to Warcraft: Orcs and Humans in 1994 — the first-ever Warcraft title.   

Hazzikostas used the example of Anduin Wrynn, one of the game's major characters, to illustrate the steps he and the team could take to help onboard newer players.

«What was [Anduin's] journey? Where did that start? [...] What has he lost? Gameplay isn't fully the right way to get someone caught up there, but, in-game journals, the ability to view cinematics, things that don't require you to go out to YouTube and watch compilations there [… this is] something we're definitely discussing.»

Given the recent announcement of World of Warcraft's next expansion, The War Within, now seems like an excellent time for Hazzikostas and the team to implement these sorts