"We messed up": MMO dev rushes to walk back pay-to-win battle pass after explosive Runescape protests

gamesradar.com:

Runescape developer Jagex has almost totally walked back the MMO's unpopular new pay-to-win Hero Pass, admitting "we messed up" after protests consumed the community. 

This fire has been burning for over a week now, but it really came to a head yesterday, September 7, as review bombs, subscription cancellations, and what we'll charitably call stern feedback from players intensified following middling responses from Jagex. A day later, the studio has now waved the white flag entirely, promising immediate and sweeping changes to the Hero Pass. 

"We messed up," an apologetic blog post begins. "The launch of Hero Pass alienated and frustrated many in the community. You’ve told us, amongst other things, that it was too pay-to-win and you’d lost important aspects of Daily Challenges.

"We made a significant misjudgment and we are sorry. We need to reflect on that and learn from it. That also means we need to take more time to listen and work with the community. How and why that happened is for another time, what's most important right now is what we're doing about it."

Jagex says "We need a do-over," and that process starts today. Immediately, a hotfix has disabled the option to purchase levels on the Hero Pass, which previously let players use real money to instantly unlock all the hefty bonuses tied to higher levels. The most controversial of those bonuses, gameplay-altering "Content Buffs," will be removed next week. 

Next week, the buffs to XP gains will also be removed from the paywalled premium Hero Pass and shifted into the free pass, letting all players access them. Once this is all done, Jagex vows that "the Premier Pass rewards will therefore only be cosmetics and consumables." Additionally, Hero Pass rewards "will be