Dough doesn’t pass the smell test

theverge.com:

Here’s a truth I learned over the past four weeks: I would absolutely not trust Dough with my money.

We’ve been writing about Dough, formerly Eve, since 2017. The company makes monitors and made tablets that got excellent reviews! But it’s also developed a reputation for disappearing with people’s money — a charge it disputes — and leaving some people without their products or a refund for months or years at a time. Four weeks ago, Dough finally promised to fix that reputation with rapid refunds and customer support.

I decided to put that to the test, inviting any Verge reader to reach out if they didn’t get help soon.

Now, 42 current and former Dough customers representing nearly $50,000 in sales tell The Verge they were ghosted by the company after promises of refunds and ship dates. Most say they continue to be ghosted even after filling out the company’s supposedly rapid-response form.

Four weeks ago, Dough claimed its fortunes had turned. The upstart monitor company insisted it would offer refunds “very soon” to the customers it left behind. It slapped together a new Customer Issue Resolution Form so anyone who fell through the cracks could supposedly get rapid help, suggesting they could receive their refunds or get their missing monitors shipped within mere hours.

“Especially now that we are launching in retail and shipping online from our webshop in 48 hours, we really want to improve our reputation,” Eve and Dough co-founder Konstantinos Karatsevidis told The Verge.

But it doesn’t seem that Dough wanted to improve its reputation enough to issue many quick refunds — or even stay in touch with customers who filled out the company’s new form.

Out of 42 respondents, only eight people told me they got their money