vivo’s Promise: A Closer Look at the After-Sales Support
With the advent of tech in every aspect of our lives, gone are the days of waiting for days to get a revert on a product complaint. When it comes to your smartphone, which is a communication device, pocket camera, productivity hub and scheduler, all rolled into one, the grievance redressal must be immediate.
Take the case of Shilpi Singh, a young software engineer, who was enjoying a midnight birthday celebration when her smartphone slipped from her hands and hit the floor. She quickly picked it up and pressed the power button, but to her dismay, the screen remained dark. With an important workday ahead and her cab booking and ping ID stored in her phone, she panicked. Late at night, how would she get it fixed? Fortunately, a friend asked if it was a vivo phone. When Shilpi confirmed, her friend reassured her, “Don't worry! vivo provides all-around support 24x7.”
In a matter of moments, Shilpi reached out to vivo's customer care. After a few simple troubleshooting steps, her phone roared back to life. In that moment of relief, she marvelled at vivo's exceptional after-sales service.
Understanding the ever-evolving requirements of the modern-day consumer, India's leading smart device brand, vivo, has hit the nail right on the head to offer an excellent after-sales consumer experience to users across the country. While many brands focus solely on the sale, vivo believes the real journey begins after the purchase. Since entering the Indian market in 2014, vivo has established itself as a trusted brand. It has served over 120 million smartphone owners with reliable products and a robust after-sales strategy.
After purchasing your first Vivo smartphone, you find yourself not just a user but part of the vivo family. “We care with joy and strive to build lasting relationships with our consumers by offering support throughout the lifespan of our devices. To keep our service staff up-to-date, vivo uses a multifaceted training approach. Skilled trainers provide hands-on training
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