Steam refund policy updated to include pre-release playtime
Steam has changed its refund policy, with pre-release playtime now factored in when considering eligibility for a refund.
In a short update posted on its website, Valve simply said the change applies to games that are in pre-purchase and offer 'advanced access', adding: "Playtime acquired during the Advanced Access period will now count towards the Steam refund period."
Previously, players were allowed to claim a refund if they had spent less than two hours in a game after release. Now, if they get access to the title prior to its launch, any time played during that period will count towards the two-hour limit.
Looking at the details in the refund policy, this applies both to titles with advanced access (which Valve defines as "a feature that allows users that have pre-purchased a game to play prior to the game's official release, for example a 'deluxe' pre-purchase version may include Advanced Access"), as well as Early Access titles.
This, however, does not apply to beta testing.
"If you pre-purchase a title which is not playable prior to the release date, you can request a refund at any time prior to release of that title, and the standard 14-day/two-hour refund period will apply starting on the game’s release date," the policy further read.
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