Blizzard has previously stated that a Hotfix will go out later this week to resolve Season Journey progression locks. However, Diablo 4 Global Community Development Director, Adam Fletcher has stated that this Hotfix will also bring improvements to acquisition during Helltides.
Season Journey Progression Bug Fix Blizzard Requests Player Feedback
During Season 2, Helltides and have been some of the most criticized content, due to their time-gated nature and their importance in summoning Uber Duriel.