'I want to acknowledge that we messed up': NZXT addresses concerns about its controversial Flex gaming PC rental program and commits to taking action
A few days ago, Gamers Nexus released an exposé calling NZXT's gaming PC rental service NZXT Flex a «predatory, evil rental computer scam». This caused quite a stir in online PC gaming communities, and it seems NZXT's taken note, as the company has now issued an official statement about the issue.
In a blog post, NZXT outlines some actions being taken in response, as well as some clarifications about the program. In a YouTube video, NZXT founder and CEO Johnny Hou expands on this and acknowledges the mistakes the company has made, stating, «I want to acknowledge that we messed up.»
The problems that Gamers Nexus seemingly identified with the Flex program essentially amounted to a picture of a service that misrepresents products, locks users into an unfair contract and has predatory pricing. For instance, this includes swapping out components for less powerful ones, using the same names for Flex PCs as more powerful non-Flex ones, and showing seemingly misleading or false benchmarks.
At least, this is insofar as the case Gamers Nexus lays out is accurate, and on this front Hou and NZXT have attempted to clarify some potential misconceptions.
Regarding these, NZXT says: «NZXT Flex customers have never experienced a pre-tax subscription price increase and will never experience one unless they decide to switch subscription tiers.
»During the regular course of business, especially during high seasonality moments, the availability of different components requires specification changes, sometimes in real-time. In fact, customers may experience a free upgrade based on changing inventory levels.
«NZXT’s Flex program is a subscription-based gaming PC alternative that does not lock customers into a long-term commitment» and «we have updated the subscriber agreement to ensure each aspect is even clearer.»
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In the video, Hou also states: «Let me be absolutely clear, we are not in
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