Asus extends AM5 motherboard warranty to cover beta BIOSes and memory overclocking presets
Following recent backlash to its warranty requirements on AM5 motherboards, Asus has confirmed that it will offer support to users that install beta versions of its motherboard BIOS software. It has also confirmed that included in its warranty are both XMP and EXPO memory overclocking profiles—all of which has been linked to issues on AMD Ryzen 7000-series CPUs burning themselves out.
Here's the latest Asus motherboard warranty information(opens in new tab) in full:
«We want to address the concerns that have been raised by our users about whether recent BIOS updates will impact the warranty of ASUS AM5 motherboards. We would like to reassure our customers that both beta and fully validated BIOS updates for ASUS AM5 motherboards are covered by the original manufacturer’s warranty. We would also like to confirm the following points:
Furthermore, we would like to reiterate our commitment to supporting the AMD AM5 platform and our customers. For any further inquiries about your ASUS AM5 motherboard, please contact our customer service for support. Thank you for choosing ASUS.»
To understand why this is a big development, you have to go back to the root cause of this sticky situation.
About one month ago, reports of users' AMD Ryzen 7000-series processors burning up(opens in new tab) started rolling in, namely via Reddit and overclocker der8auer. Asus was one of the first companies to release a statement on the burnout issues(opens in new tab), as one of the motherboard manufacturers seemingly hit by whatever was causing the issue.
Asus said at the time that it was aware of some issues, hinting at SoC voltage and EXPO memory as the likely culprits, and had implemented new thermal monitoring mechanisms. This was seconded
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