Ubisoft Clarifies That It Won’t Delete Inactive Accounts With Purchased Games

gadgets.ndtv.com:

Ubisoft confirmed that it won't be deleting ‘inactive' accounts, leading to the permanent deletion of digitally purchased games. Over the weekend, a screenshot circulated on Twitter — now, X — showing an email, which suggested that Ubisoft had temporarily suspended a user's UPlay account for being inactive for long periods and would be closing it permanently within the next 30 days unless the user cancelled it. Included in the email was a link to cancel the closure, which normally sounds like a red flag, but the official Ubisoft Support team replied confirming that the email was legitimate and that users could avoid account closures by logging into their accounts within 30 days of receiving the email. Even its terms of service claim that Ubisoft accounts could be terminated if they have been inactive for longer than six months.

In a statement to IGN, however, Ubisoft has now confirmed that it has deleted several inactive accounts ‘for many years now,' in accordance with the EU's General Data Protection Regulation (GDPR) to limit how long a company is allowed to retain user information. The company claims that ‘as of today,' it has never deleted accounts that have been inactive for less than four years, adding that logging into connected non-Ubisoft platforms like Steam can also prevent the account from deletion. PC gamers generally prefer having most, if not all their games on Steam, which also serves as a spot for them to play Ubisoft games, despite the additional step required to connect it to the UPlay/ Ubisoft Connect app. What caused people to panic, however, was the notion of permanently losing access to their purchased titles and in-game items, which the company has now clarified, won't be affected.

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