Starfield watches included in the collector's edition are already breaking, according to some fans online. One buyer shares their experience dealing with customer service to amend the issue, saying that none of the suggestions have worked, and they have not been offered a replacement or refund so far.
This comes after some fans received faulty watches as soon as they were sent out, unable to turn them on at all when they received them in early September. It raises concerns about the quality of the watch, and how Bethesda's support channels will cope if this is indeed a widespread issue.
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"So much for the Starfield watch. It's dead after a month and a week," says Reddit user Tovrin. "I left it on the charger and a day later... the watch is dead. I tried everything to get it working, including support instructions on the Bethesda website and nothing would bring it back.
"I am not expecting any satisfaction. I'm not expecting a repair or replacement. It'll probably be going back into the box it came with... dead forever."
Others say this has also happened to their watches, strongly suggesting that this isn't an isolated case.
"Mine died a few days, maybe a week after I got it," says AedarSIVA. " [...] after I left it charging one night, the software seemingly bricked itself. I have been exchanging emails with Bethesda support for almost a month now. Right now, I've sent it back to them, and I'm waiting for them to confirm sending me a replacement."
It seems that with enough persistence, you will be able to arrange for the watch to be sent back to Bethesda, who should send you a replacement. You'll just have to make it through all of the initial
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