As rolls out Gigantamax raids to its player base, several users have reported that their accounts have been banned for no apparent reason, sparking additional backlash to go along with criticisms of the new raids. Introduced to on October 26, Gigantamax raids serve as an upgraded version of the Dynamax raids implemented on September 10, allowing up to 40 players at once to take on the raids. Unfortunately, however, the feature has proved to be controversial among the game's player base.
Exacerbating the issue, several players have had their accounts banned for seemingly no reason, as detailed in this Reddit thread, with many players having received a 7-day ban, and some others having received longer bans of up to 30 days. Notably, the bans are largely for "", but banned players have universally reported no activity that would violate 's Terms of Service, and many of the bans have since been reversed.
Luckily, in response to backlash from banned players, many of whom made their concerns known on Reddit and X,a statement issued by @NianticHelp on X has clarified that the bans were unintended, stating that «some accounts may have incorrectly received a suspension or ban message», and that the bans have "". Currently, in the previously mentioned Reddit thread, users Euro-pop and CoocooKitten have reported that their bans were lifted, although, in the case of the latter, the account still has a 1-day warning in effect for the alleged use of a third-party service.
In response to the post on X, several users have claimed that their accounts are still banned — permanently in some cases — with the official Niantic Support account responding that banned users should either send in a ban appeal or fill out a linked form to help Niantic sort out which accounts still need to be unbanned. Some banned players have also complained about missing content, as their bans may have overlapped with scheduled gatherings for Gigantamax raids, and some are requesting some sort of
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