How to Get a Refund on the PlayStation Store
Not happy with a purchase on your PS4 or PS5? Getting a refund for your game, add-on, subscription, and pre-order purchases on the PlayStation Store is possible. Assuming you’re eligible for the refund, all it takes is asking Sony. Here’s how to do just that.
How to Request a PlayStation Store Refund What Are the Rules for Different Purchase Types? Games and Add-Ons Subscriptions Pre-Orders
To refund a PlayStation Store purchase, ensure you’re eligible for the refund (see the policies in the next section), then follow the following steps.
Open a web browser on your desktop or mobile phone and launch the Sony Support site. On the site, in the “What Do You Need Help With?” section, select “PS Store & Refunds.”
In the expanded menu, choose “PlayStation Store Refunds.”
You’ll now see an option to start a live chat with the Sony Support team to request a refund. Initiate the chat by selecting “Refund Assistant.”
In the open chat window, type your first and last name, then select “Start Chatting.”
At first, you’ll chat with a chatbot that will ask you various questions regarding your refund. The first question is if you’re the owner of the account that has been charged. Here, select “Yes.”
The next question is for what content type you want a refund. Select the appropriate option. We’ll choose “Return a Game or Add-On.”
The chatbot will ask why you’re returning the item. Select a reason from the given list.
Depending on your answers, the chatbot will ask further questions. Eventually, you’ll connect with a human agent who will process your refund.
As long as you’re eligible for the refund, you will get it. The refund will be credited to your original mode of payment. Where that’s not possible (in the cases of Bancontact,
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