Developer of the latest anime gacha hit apologises 5 times for launch issues in a single letter and doles out in-game treats like candy
Wuthering Waves is a new Genshin-style gacha game from developer Kuro Games and, after going semi-viral on social media and attracting a whole bunch of players at launch, crashed into a wall of technical issues and bugs. This wasn't your usual collection of minor launch snafus, rather, Wuthering Waves suffered everything from terrible performance to placeholder NPCs and visual glitches. Best oversight of all? Players were able to access content early in ultimate hacker style: setting their system clocks forward a few weeks.
It's been a big old mess which, given this is a live service game, becomes more of a problem the longer it drags on. Kuro Games has previously apologised to players and now is doing so again, with the publication of a new open letter that is the studio equivalent of wearing a hair shirt. To sum it up: they're really, really, really sorry.
The studio begins by talking about how «grateful» they are for the game's reception, then gets straight down to rending its own garments.
«We apologize for the deficiencies and issues present in Wuthering Waves, our first fully independently developed and globally published game at Kuro Games. We understand that this has affected your gaming experience, and we are working to improve it for those who love the game.»
The letter is long, so I'll summarise the key contents, but it manages to «apologise» three times and «sincerely apologise» twice. The studio says it's focused on optimisations for the current 1.0 release, and acknowledges the «common concern» that Wuthering Waves is too grindy, on top of which players can't store Waveplates. It says it has longer-term changes in mind but, for now, it's going to increase yield rates generally and run a double yield event for Echo materials before reducing the Shell Credit costs in the 1.1 update.
Kuro says it already fixed an issue with the Echo recycling system short-changing players, but «due to the urgency of this issue, failed to issue an announcement» and the
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