Cities Skylines 2 publisher refunds DLC and admits: "We let you down"

eurogamer.net:

Cities Skylines 2 publisher Paradox Interactive and developer Colossal Order have issued a stark apology for the state of the game and the release of its recent DLC, admitting to fans: «We let you down».

«We see and understand the disappointment,» the companies behind the city sim sequel write in their joint statement — a message which repeatedly apologises for the missteps which led to Cities Skylines 2 being released in such a state, and announces that anyone who purchased the Beach Properties DLC would be refunded. Work on any future paid DLC has now been postponed indefinitely.

«We asked for your patience and support, and you've shown those,» the statement reads. «In return, we let you down. We thought we could make up for the shortcomings of the game in a timeframe that was unrealistic, and rushed out a DLC that should not have been published in its current form. For all this, we are truly sorry.»

Beach Properties was criticised by fans for being lacklustre in content and overpriced. Paradox will now make the add-on free, and provide additional content for Ultimate Edition owners of Cities Skylines 2 in recompense. Those looking for refunds can find more information here.

«We will change the pack to be a free addition to the game, refund it to the extent possible, and provide additional content within the Ultimate Edition,» the statement continues. «Unfortunately, it will not be possible to offer refunds for Ultimate Edition buyers. This is due to the distribution of the Ultimate Edition across digital and physical storefronts, which create significant complexities for executing a partial refund.

»We realise that this is far from ideal, especially given the dedication those who have stayed with us since launch have shown. We are committed to repaying that loyalty, and therefore, we will compensate Ultimate Edition