Bethesda’s Customer Support Division Is Responding To Negative Steam Reviews Of Starfield

gameranx.com:

No matter what field of entertainment you’re in, there is always the possibility of bad reviews and thoughts about what you make. The key thing is how you respond to those negative reviews. Some people take them personally and lash out at those who made them. Others ignore them because they “don’t mean anything” so long as you enjoyed the thing you made. Some people simply don’t read reviews so that they don’t have thoughts from either side clouding their minds. But in the case of Bethesda, they’re taking the negative reviews of Starfield rather hard, as some of their customer support team are trying to explain away the things that gamers don’t like.

If you haven’t heard by now, Starfield has been getting a lot colder reception from gamers the longer it’s been out. The “wonder and sheen” of its launch has long since worn off, and Steam is the perfect place to see that. The game is hovering between a six and seven out of ten, with thousands of reviews pointing out that the game is “mid” at best.

Well, someone in Bethesda didn’t like that, as members of the Customer Support division have started responding to the Steam reviews and trying to “calm down” the negative thoughts by explaining what’s going on. To our knowledge, developers don’t do this regularly, and yet they’ve been making these responses up to yesterday:

Bethesda is responding to negative Starfield reviews on Steam. Absolutely bizarre if you ask me and despite media attention this hasn't stopped, the last response is from today pic.twitter.com/ay589tg8cc

So, what have they been trying to shoot down in terms of the negative remarks? Well, gamers weren’t happy about the loading screens that kept popping up during gameplay, to which the support crew stated that