Twitch streamer Turtoise forced to wait another month for $500 payment following 5 months of bot emails from the streaming platform
A Twitch streamer by the name Turtoise was asked to wait yet another month for their $500 payout from the platform. The streamer reached out to Twitch support via Twitter, asking the platform’s support to help him out since he had not received the payment owed to him from September 2021.
On February 2nd, 2022, Turtoise tweeted directly at Twitch Support asking for their help in regards to his payout issue. The streamer mentioned that had been emailing the streaming platform's support staff for months and the issue had still not been resolved.
Turtoise provided the Twitch staff with all of the necessary information, but Twitch notified the streamer that they will not receive a portion of the payout. As per an email from Twitch Support, Turtoise is ineligible to receive payout due to fraudulent transactions that have occurred on the streamer's account.
The streamer vented his frustrations. With no other options remaining, Turtoise reached out to the Twitch support staff on Twitter. They later responded, saying that they’ve filed a new support ticket under a new number.
The Twitch streamer managed to get a human response instead of the usual automated responses he'd been receiving for the past five months. According to Twitch staff, the streamer's account is not yet cleared to receive payment and could not provide further context towards this issue.
The Twitch staff member also said that since the streamer had already appealed the payouts being blocked, the streamer would be unable to update the payment method on their dashboard. Concluding that the streamer could send another appeal in thirty days.
The streamer, frustrated by the whole ordeal, wanted to know when he could expect to finally receive the payments owed to his
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