Meta announces new features for WhatsApp Business; Know what’s coming
WhatsApp Business: Meta Platforms has announced several new features for WhatsApp Business at the Conversations event in Mumbai. Over the last few years, WhatsApp has become one of the go-to apps on our smartphones, replacing SMS as the primary form of messaging others. Meta has capitalized on this opportunity and rolled out new features time and again that promise to entice customers and keep them from switching to other apps. It has also become a platform for businesses to expand their base with WhatsApp Business offering customer-centric features.
At its Conversations event, Meta today announced several new features for WhatsApp Business. Taking to X, Will Cathcart, Head of WhatsApp at Meta posted, “For everyone that chats with businesses on@WhatsApp, we've got lots of great improvements coming, including a way for business to build richer in-chat experiences that will make it easier to do things like book an appointment or buy a ticket, all within the app.”
1. Flows - This feature brings customizable menus and forms that businesses can take advantage of to provide customers with experiences such as booking an appointment, selecting a seat on a train, or choosing a meal. All of them can be done without leaving the WhatsApp app.
Flows will be made available to businesses through WhatsApp Business in the coming weeks, WhatsApp has announced.
2. Multiple payment services - Starting today, customers can choose from different payment options such as debit and credit cards, different UPI apps, and more while making payments for services or products that they wish to purchase. WhatsApp has announced that it has partnered with Razorpay and PayU to make payments on WhatsApp Business easier.
At the event, Meta CEO Mark Zuckerberg
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