Fallout 76 QA staff describe crunch, mistreatment

gamesindustry.biz:

Brendan Sinclair

Managing Editor

Wednesday 8th June 2022

Fallout 76 was critically excoriated as a broken and buggy mess upon its November 2018 debut, but according to a Kotaku report today, it was not for a lack of work on the part of the QA team.

Citing current and former Bethesda/ZeniMax Media employees, the site reports that testers were pulling 60-hour work weeks in the months leading up to the game's launch, with overtime of that sort often mandated by management or encouraged through a variety of tactics.

Peer pressure was given as a main motivator for crunch, and the article described a variety of ways in which it was applied. For one, management would look for volunteers to work on the weekend, threatening that everybody would be called in to work unless enough people stepped forward.

Multiple sources also said that there was a class of tester informally referred to as "coordinators," and while their pay and title were unchanged, they had an added responsibility to monitor their peers' efficiency, timing their breaks from work or even following other QA staff to the restroom.

Crunching was viewed as a way for interns or contract workers to earn conversion to full-time staff, while "coordinating" was also seen as a positive for one's career ambitions at the company.

"In general, every major bug in 76 [that appeared at launch] was known by QA"

Not all of the crunch was presented as necessary. For example, some QA were made to come in one weekend to test a fix the development team had actually not yet finished making, and were made to do irrelevant work on an old build instead.

A company policy that QA staff were forbidden from talking to non-QA developers was also criticized in the article, as it created a time-wasting