Ecommerce consumers add to cart while AI helps logistics and supply chain deliver
How many of us, on a daily basis, browse through thousands of online products, add them to the cart, and then proceed to pay with little thought to how the delivery system works? Then we wait for the package with little patience. And if it does not arrive on time, we curse the logistics and supply chain system.
Logistics companies have been facing challenging times with events like the pandemic raking up online shopping or the Russia-Ukraine conflict disrupting trade routes. Artificial Intelligence, which has recently been stealing the limelight from other emerging tech (read ChatGPT), has been not just a lifesaver but also revolutionary for the logistics industry.
Consumer behaviour and ecommerce have a lot to do with this infusion of automation into the logistics and supply chain industry, which includes warehousing and customer support. Ecommerce is the biggest client of the logistics and supply chain sector, especially after the pandemic.
Many ecommerce companies leverage the power of AI to deliver without delay. Walmart uses Symbotic. Flipkart uses Ekart. Amazon uses Sparrow, a robotic system in its warehouses, while its AI, Alexa, helps in online shopping.
“Customer expectations are ever-changing and consumers of today are more conscious and demand full control over the service that they receive. Ecommerce is indeed a driving force in shaping the industry, with their demand for fast, reliable, and cost-effective delivery leading to companies testing and adopting many technologies such as drones, autonomous vehicles, and predictive analytics. Ecommerce customers also seek real-time visibility into their shipments, which AI can provide through tracking and monitoring technologies,” says Asparuh Koev, Founder of
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