Less than a month after having released the Beach Properties DLC for Cities: Skylines 2, Colossal Order CEO Mariina Hallikainen and Paradox Interactive deputy CEO Mattias Lilja have taken to the game’s forums to offer an apology for the state of the game, as well as for the poor state of the DLC. The DLC, which at the time of writing currently sits with aggregated Steam user reviews of Overwhelmingly Negative, with only 4 percent of reviews being positive, is being turned into a free DLC and those who purchased it are being refunded.
“We see and understand the disappointment many of you have expressed after the release of Cities: Skylines 2 and the recent release of Beach Properties,” reads the forum post. “We asked for your patience and support, and you’ve shown those. In return, we let you down. We thought we could make up for the shortcomings of the game in a timeframe that was unrealistic, and rushed out a DLC that should not have been published in its current form. For all this, we are truly sorry. When we’ve made statements like this one before, it’s included a pledge to keep making improvements, and while we are working on these updates, they haven’t happened at a speed or magnitude that is acceptable, and it pains us that we’ve now lost the trust of many of you. We want to do better.
“The very first thing we’re doing is to compensate those who purchased Beach Properties. We will change the pack to be a free addition to the game, refund it to the extent possible, and provide additional content within the Ultimate Edition.”
While those who purchased the Ultimate Edition of Cities: Skylines 2 won’t be getting refunded because of the way digital distribution across different storefronts works, Colossal Order and Paradox Interactive will be providing these players with 3 new Creator Packs and 3 Radio Stations, which the studio says sum up to a value of $39.99.
Hallikainien and Lilja go on to reaffirm the studio’s focus on fixing different issues with the game by
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