Newegg promises ‘no questions asked’ returns on CPUs and motherboards after YouTube scandal

theverge.com:

Newegg says it will now accept returns of open box CPUs and motherboards with “no questions asked,” according to a report by Windows Central. This comes after popular PC hardware review YouTube channel Gamer Nexus posted videos claiming Newegg knowingly sold them a defective open-box motherboard and then refused them a refund.

Customer Service Update pic.twitter.com/qxAYjDCdCU

In a post on Twitter, Newegg says that “a very small number of returns may not have been thoroughly inspected before being routed for returns, liquidations, or e-waste recycling and were accidentally resold as ‘open box’ merchandise. It also says these cases were “unintentional process errors and isolated incidents” and that it has developed a new “hassle-free” procedure to handle returns. Newegg specifically told Windows Central that its new process would involve a “no questions asked” return policy.

Things started to unfold after Gamer Nexus, which has 1.58 million subscribers on YouTube at this time of writing, posted a video titled “Newegg Scammed Us.” Steve Burke, the editor-in-chief at the channel, explains that he purchased a $500 open-box Gigabyte motherboard from Newegg and later realized he no longer needed the board. Burke says he never opened the motherboard (nor did he even open the shipping box it came in) and sent the board back to Newegg.

Shortly after, Burke received word that his request for a return had been denied by Newegg. The company said there was damage to the board — which is pretty absurd given that Burke never even took it out of the box — and initially refused to give Burke his money back. The company only offered a refund after Burke tweeted about the situation from his Gamer Nexus Twitter account.

But the story