iPhone troubleshooting guide: Step by step guide to fix blank or frozen screens and start up issues for every model
Apple has released a comprehensive guide for users experiencing blank or frozen screens on their iPhones. These instructions apply to various iPhone models and offer steps to troubleshoot common issues that cause devices to become unresponsive.
If the screen on your iPhone 8 or later model is frozen or won't turn on, follow these steps:
1. Press and quickly release the volume up button.
2. Press and quickly release the volume down button.
3. Press and hold the side button until the Apple logo appears (about 10 seconds).
If the device still doesn't turn on, charge it for an hour. If a low-charge battery icon appears, check the hardware and charge it again. If the issue persists, contact Apple Support.
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1. Press and hold both the side button and the volume down button until the Apple logo appears (about 10 seconds).
If the device remains unresponsive, charge it for an hour. If a low-charge battery icon shows up, inspect the hardware and recharge. Continued issues should be directed to Apple Support.
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Sometimes, iPhones turn on but get stuck on the Apple logo or display a red or blue screen during start-up. In these scenarios:
1. Connect your iPhone to a computer.
2. Select your iPhone on the computer.
3. While the iPhone is connected:
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These steps will help most people fix their iPhones. If you're still having trouble, Apple recommends contacting their support team for further help.
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