How To Refund A Game On Xbox Series X|S
Refunding games on is a fairly streamlined and simple process compared to other platforms; however, there are a few general requirements players should be aware of. The Xbox platform handles refunds for games, in-game purchases, and more on a case-by-case basis. As such, players can put in refund requests without always needing to meet strict requirements, but refunds aren't guaranteed.
Players can still buy digital games on Xbox, and there have already been several great Xbox games this year. However, unlike Sony's PlayStation 5, Xbox players may lean more towards subscriptions to access games. Many of the best Xbox games are available on Xbox Game Pass. Refunds work differently for different types of content, as explained below.
To refund games on Xbox Series X and S, visit the Xbox Support site, sign in to your Xbox account, and start a refund request. A list of recent refundable purchases will appear, allowing you to select and start the refund process. Rather than having strict requirements, Xbox has two general guidelines for issuing refunds:
Refund requests for content that meets these guidelines are more likely to be successful; however they are not guaranteed.
Refund requests can be made for in-game currency and consumables; however, they are only likely to be granted if in-game items are not redeemed or used.
This process generally covers digital games, Xbox apps, bundles, and consumables such as in-game currency. Pre-orders can also be canceled from your Microsoft account's Order History up to two weeks before release. After this date, a refund request will need to be made.
One big question players are likely to have is how to refund Xbox Game Pass subscriptions, as Game Pass is an easy way to access a big library of Xbox first and third-party games. The process for refunding Xbox Game Pass is slightly more complicated. Broadly speaking, players can:
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