Gigabyte Recalls Z690I Aorus Ultra Motherboard

pcmag.com:

Gigabyte has decided to issue a recall for its Z690I Aorus Ultra mini-ITX motherboard because it doesn't work with a number of PCIe Gen 4.0 graphics cards.

As AnandTech reports(Opens in a new window), Gigabyte received multiple reports from customers that the motherboard was crashing when some graphics cards were inserted. The problem presented itself as a Windows Hardware Error Architecture (WHEA) PCIe error, and Gigabyte has since concluded the PCIe 4.0 slot isn't working properly(Opens in a new window).

There is a workaround, but it's not one most owners would want to use. It requires forcing the PCIe slot to operate at Gen 3.0 speeds with a BIOS setting tweak, which defeats the point of owning a motherboard advertised as "The New King of Gaming(Opens in a new window)."

The recall is open to anyone who purchased the DDR4 or DDR5 version of the Z690I Aorus Ultra. Gigabyte is offering to replace it with an upgrade to the Z690I Aorus Ultra Plus "or equivalent models." However, a refund can be requested instead. Whichever you choose, Gigabyte intends to keep the offer open until Nov. 30.

If you do own one of these motherboards and want it replaced or refunded, Gigabyte requires a valid serial number and a receipt proving you purchased it from a qualifying reseller or online store. With both in hand, head on over to the exchange website(Opens in a new window) and enter your details.

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