As Overwatch 2 pivots to free heroes for all, Blizzard confirms you won't get anything back if you already bought heroes through battle passes

gamesradar.com:

It's a great day for free-to-play Overwatch 2 players, but not so much for those who've been spending money on the first-person shooter to get access to new heroes as soon as possible. Blizzard has confirmed that from Season 10 onwards, new playable characters will be distributed to everyone instantly, preventing paying players from accessing new heroes faster than free-to-play users.

Overall, there's no doubt this is a phenomenal change. Until now, it was possible to unlock every hero in Overwatch 2 without paying, but without buying the Premium Battle Pass, you had to grind through tiers of the Free Battle Pass before being able to play as the newbies when they were released. This took much longer than being able to grab them with the tap of a button, which gave paying players more time to practice as them and potentially gain an edge over free-to-play players. The upcoming change doesn't just affect upcoming heroes, either, as older ones will also be instantly unlocked for everyone who hasn't already got them (although new players will still need to complete the first-time user experience first). 

So, what's not to love? Well, those who previously paid for the Premium Battle Passes in order to unlock heroes faster might be disappointed, as Blizzard has confirmed that it's not planning to give players anything in exchange for spending their money on a distribution model that's now considered out of date. In a roundtable interview attended by GamesRadar+, game director Aaron Keller says: "We're not currently planning on gifts or on refunds for players that bought previous battle passes."

To be fair, buying the Premium Battle Pass was never a requirement to unlock heroes, it just ensured you got them faster – something which can't be taken away from those who made the most of those quick unlocks as they happened. The Premium Battle Pass also allows you to unlock more cosmetics and rewards than the free one, so it's not that the heroes were the only selling point. 

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