Over the last few years, much has changed regarding how we live and work, with the biggest difference being the shift from working in an office to working from home. That means you need access to work tools in your home office, and the most fundamental one is a phone line.
Many businesses have transitioned to voice-over-IP (VoIP) phone services, which connect calls over the internet rather than conventional phone lines. This means it's relatively easy for a remote IT department to install and manage a phone line for you, as long as you have a high-speed internet connection in your home. In fact, many people choose residential VoIP for their personal home phones because of the attractive features it provides.
Businesses choose VoIP because it provides much more than voice calling. Scheduling integration, smartphone apps that work on desktops and mobile devices, and collaboration capabilities, such as video conferencing and whiteboarding, are just a few of the goodies your IT department might use as part of your company's VoIP subscription. Even your personal line can benefit from features like three-way calling, flexible voicemail, and ring hunt groups.
Still, the core metric by which most people measure VoIP success is call quality. Most VoIP services offer reliable and excellent-sounding calls out of the box. But what if yours doesn't? What if your previously clear calls have become garbled or sometimes drop altogether? Whether you're dialing an important client or a trusted friend, poor call quality can stifle communications, reduce engagement, and leave all participants with a poor impression.
There are many reasons why VoIP call quality can degrade over time. Unfortunately, the reality of remote work means you
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