Blizzard has said in a developer blog that it intends to beef up Support heroes in Overwatch 2 after the role has been left out in the cold.
The Overwatch 2 beta brought with it massive reworks to Tank and DPS heroes. As part of the game's shift to a 5v5 format, Tanks have been overhauled, with only one now appearing on each team. DPS players, meanwhile, got a new hero in Sojourn, and reworks to Bastion and Sombra. On top of that, Damage heroes are fun to play and now have a massive impact on matches.
On the other hand, Supports have had a rougher go of things. They’ve been hit hard in the shift to Overwatch 2 in just about every way. With one less Tank on the field, they have less protection from DPS heroes, and none of them saw significant changes. The one that did, Brigitte, saw her best utility – her shield stun – taken away. Supports are still powerful heroes that can have a massive impact on matches, but everything about playing them right now is much harder, and they feel more vulnerable.
Because of this, queues on roles like Tank and DPS are much higher than Support. In a weekly developer blog, Blizzard acknowledged this, saying: “We’ve also seen queue times increasing for Tank and Damage players, as those roles have been relatively more popular vs. the Support role during this test. We understand the need to make playing Support more attractive to players.”
Further down in the post, the development team said that the best way to combat this is with new heroes, which are on the way.
“We have heard clearly that Support players feel both Tanks and Damage players have more new content to enjoy and explore in this Beta. Longer term, we believe the most effective way to tackle this issue is to add exciting new Support
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