OPPO rolls out cross country warranty services for select smartphones: Check eligible devices

tech.hindustantimes.com:

OPPO has unveiled a new cross-country warranty service aimed at enhancing user experiences across various regions. This initiative will enable customers to access warranty, repair, and upgrade services at authorised OPPO service centres in India and the Gulf Cooperation Council (GCC) countries. Currently, this service applies to select smartphone models only.

Starting October 31, users can obtain free warranty services and system upgrades by visiting local authorised service centres in India and the GCC countries, which include the United Arab Emirates, Saudi Arabia, Oman, Qatar, Bahrain, and Kuwait. To utilise the service, customers must present their smartphone, purchase receipt, and warranty card at the service centre.

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The smartphones eligible for the cross-country warranty include the OPPO F27 Pro+ 5G, OPPO Reno 12, OPPO Reno 12 Pro, OPPO A3, OPPO A3 Pro 5G, and OPPO A3x. Users should note that for devices with expired warranties or not covered under this service, repair services will be available for a fee. Damaged components such as the mainboard, screen, and battery can also be replaced at prices determined by local service centres.

Before upgrading their devices, OPPO recommends that users back-up their data, as system updates may lead to data loss. The warranty period for each device commences upon activation of the e-warranty card. OPPO has indicated that service-related charges will follow the local policies of the respective service centres.

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In terms of customer satisfaction, OPPO claims to hold the top position in after-sales service. A recent study conducted by Counterpoint Research found that 62 percent of surveyed customers rated their in-store experience as ‘very satisfactory.' The study included over 2,000 customers across different smartphone brands, reflecting OPPO's