Numerous PUBG creators have gone months without owed creator code payments, but Krafton says the situation will be resolved soon

techradar.com:

A large number of PUBG content creators have been left unable to access ‘creator code’ payments owed to them for over four months, we’re told, but Krafton says that the situation will be resolved soon. 

Creator codes (or tags), if you were unfamiliar, are part of the official PUBG ‘Creator Appreciation Program,’ which allows players of the battle royale game to choose select creators to receive a 5% cut of any in-game purchases they personally make in the game. We’re told that creators receive their cut of these purchases in payments that are usually made on a monthly basis. 

However, for a significant number of creators, these regular payments ceased months ago, even though they can view “locked” balances of money that they can’t actually access. In our source’s case, they’re personally unable to access several thousand dollars of payments that they’re due to, having last being able to receive their full balance in September. They note that they received a small payment — but not the amount they’d expect from a full month — in late November.

Our source believes that this issue may be affecting all EU and North America-based PUBG partners, based on complaints within the creator community. They claim to have received “occasional” communications from PUBG publisher Krafton and its payments partner Xsolla offering explanations for the issue, but payments have still not been made. 

Speaking to TechRadar Gaming, Krafton tells us that outstanding payments are planned to be processed before the end of the month, and that steps have been taken to ensure that the problem won’t happen again.

“As soon as we were made aware of the technical issue, we have been working closely with Xsolla to resolve it,” the statement reads. “We can confirm that the error has been fixed and that the outstanding payments are currently scheduled to be processed before the end of February. We apologized to the creators and have throughout the process shared updates when possible. Further, we have taken