The Apple TV remote is usually pretty reliable, but if it stops working, there are a few ways to troubleshoot the problem. There are different types of remotes that work with Apple TV, including the Siri remote, which started shipping with the Apple TV HD released in 2015. It comes with two microphones and a button to activate Siri. The voice assistant on Apple TV not only offers all the basic functions that it supports on iPhones, but can also respond to requests specifically for TV. For instance, users can ask Siri to Play/Pause, Rewind/Fast Forward, as well search for a TV show or movie across multiple channels.
Along with the Siri Remote, there's also the Apple TV remote and the Apple remote, both of which continue to remain in circulation many years after they originally started shipping. All the remotes have slightly different ways of functioning, which means users also need to troubleshoot them in different ways. However, the methods are fairly easy and can be attempted even by people who are not necessarily the most tech-savvy.
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As explained by Apple, the first thing to do if an Apple TV remote isn't responding is to check if there's power. For a Siri remote or Apple TV remote, charge it for 30 minutes using a Lightning to USB cable and a standard USB wall charger. For an Apple Remote, replace the battery and check if it's working. If that doesn't solve the issue, unplug the Apple TV from the power outlet and then wait at least six seconds before plugging it back in. If the issues persist, there are additional troubleshooting steps that users can try.
Apple provides a few other troubleshooting methods depending on the remote model. For the Siri
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