Bungie recently won nearly $500,000 in damages from a Destiny 2 player who subjected one of its community managers to repeated racist harassment and threats. The victory was hailed by developers at Bungie and beyond as a significant step forward in the effort to eliminate abuse from «fans»: Kathryn Tewson, a paralegal who worked on the case, said the ruling in favor of Bungie «has created a path for those with the resources to identify stochastic terrorists and hold them accountable» in court.
That may be so, but it doesn't mean that the problem is going away anytime soon—in fact, Bungie recently said in the Destiny subreddit that developers, including some who aren't community managers, are still being harassed «just because they work at Bungie.»
The statement came in response to a post that asked Bungie to make more use of the Destiny 2 Team social media account the studio established in January «to help us move away from using community managers’ personal accounts.» Bungie said at the time that the goal was to «avoid the need to follow and tag several CMs,» but there was no overlooking the fact the change came just months after former community manager dmg04 said on Reddit that CMs had "reduced communications" with fans because of the persistent, serious abuse they were facing.
«I'm not saying you should expose your employees to people who might actually harm them,» redditor Cruggles 30 wrote in his request for more activity from the studio. «As someone who has been threatened (and actually almost attacked) at the workplace, I completely understand where you guys are coming from.
»That said, it would be beneficial for everyone if you used the account more than you currently do, whether it's actually a response to
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