Canada Is Coming Back Online Following Rogers' Massive Outage

pcmag.com:

Canada is starting to come back online after Rogers, one of the country's leading ISPs, suffered an outage that has affected both its wired and wireless networks for more than 24 hours.

Cloudflare reports(Opens in a new window) that its Radar internet monitoring service "shows a near complete loss of traffic from Rogers ASN(Opens in a new window), AS812(Opens in a new window), that started around" 4:45am ET on July 8. Rogers officially acknowledged the situation on Twitter roughly 10 minutes after the outage started:

The company provided additional updates as it attempted to identify the issue and bring its network back online. In the meantime, the outage resulted in widespread problems for businesses, individuals, and emergency service providers throughout Canada.

Cloudflare says that eight hours after the outage started it was "seeing a very small amount of traffic from Rogers, but we are only seeing residual traffic, and nothing close to a full recovery to normal traffic levels." The recovery doesn't seem to have started in earnest until 9pm ET.

Rogers seems to be continuing to work on bringing all of its customers back online at time of writing. This is the most recent update:

The company has also published(Opens in a new window) a letter from Rogers CEO Tony Staffieri to its website.

"We know you count on Rogers to connect you to emergency services, make payments, serve your customers, connect with work and keep in touch with friends and family," Staffieri said. "We take that responsibility very seriously and today we let you down. We can and will do better."

Staffieri also said that Rogers is continuing to investigate the cause of this outage so it can prevent similar problems from happening in the future, and that