Canada Internet outage: Rogers CEO Blames This For Crash

tech.hindustantimes.com:

Rogers Communications Inc.’s new chief executive officer apologized and offered both compensation and an explanation to customers after a prolonged network failure.  left millions in Canada without phone or internet service, knocked businesses offline and affected payment systems.

Industry Minister Francois-Philippe Champagne said the situation was “unacceptable” and that he had conveyed his frustration directly to Rogers CEO Tony Staffieri. Champagne’s department has the final call on whether to approve Rogers’ proposed C$20 billion ($15.5 billion) acquisition of rival Shaw Communications Inc.

Rogers said Saturday afternoon that services had been restored and its “network and systems are close to fully operational” after a systemwide wireless and Internet outage that began Friday morning.

In the first explanation of what happened, Staffieri said the company believes the network failed after a maintenance update in its core network, causing routers to malfunction early Friday morning.

“We know how much our customers rely on our networks and I sincerely apologize,” Staffieri said in a letter posted to the company’s website Saturday. Rogers is treating the fact “that some customers could not reach emergency services” as a priority, he said. The company didn’t give an estimate of financial impact, but did say customers would be credited.

The service failure had wide-ranging impacts beyond an inability to make calls or use the internet. Interac, a payment system used by financial institutions across Canada, was unable to process debit-card transactions, which hurt sales at retail stores. Banks said some of their services were knocked out. Major events were canceled. Even the country’s telecommunications regulator said its phones