Ubisoft Clarifies That It Won't Delete Game Libraries Due to Game Inactivity After Fan Panic

ign.com:

Over the weekend, fans of Ubisoft games underwent a minor panic as a rumor spread that Ubisoft might be spontaneously deleting inactive Ubisoft accounts, permanently destroying digital game libraries if users aren't logging on often enough. However, Ubisoft has now clarified that this is false, and users' digital game libraries are safe, even if their accounts are inactive.

The rumors were kicked off when a tweet circulated showing an email entitled "Ubisoft Account Closure Due to Inactivity." The email instructed that the recipient's Ubisoft account had been temporarily suspended, and would be closed permanently in 30 days unless the closure was canceled by the account owner.

UBISOFT closes your account if you haven’t logged in for some time. You will lose all your games purchased forever. pic.twitter.com/exC78bUt93

The email was then confirmed to be legitimate by the official Ubisoft Support Twitter account, which reiterated the given instructions for canceling the pending account closure.

While all of this is legitimate, what caused people to panic was the context offered by the original poster, who claimed that "You will lose all your games purchased forever."

In an email to IGN, Ubisoft clarified its stance on account deletions. The publisher confirmed it has "for many years now" deleted inactive accounts in accordance with the EU's General Data Protection Regulation (GDPR) on how long companies are permitted to store individual personal information. The company claims its policies are "aligned with legal requirements and with the standards of the industry" and that they also serve as fraud prevention.

However, Ubisoft also clarified its criteria for account deletion, noting that it absolutely does not include accounts