Overwatch 2 refuses to refund accidental purchases from auto-buy bug

metro.co.uk:

Thanks to a bug, some Overwatch 2 players have bought cosmetics they didn’t want, and Blizzard says it’s unable to issue refunds.

To say that Overwatch 2 has had a rough launch would be something of an understatement. Not only were people struggling to even play online (thanks to two DDoS attacks), but there were other issues, such as returning players missing all their Overwatch 1 cosmetics despite merging accounts.

Several players even found themselves buying new cosmetics without meaning to, thanks to a bug involving the game’s chat system.

The bug has now been fixed, but players are upset that Blizzard Entertainment is refusing to issue refunds for unwanted purchases.

Apparently, the way the bug worked is that when people posted messages in an online chat, Overwatch 2 read it as an input for navigating the menu as well.

This resulted in players, who happened to be browsing the hero gallery whilst chatting with others, spending some of their in-game currency (which can be earned through play but also bought with real money) on cosmetics they may not have wanted.

One player, Dracyoshi on Reddit, approached Blizzard’s support team to enquire after a potential refund and received a disappointing answer.

‘After checking into it, we are not able to offer refunds or any compensation for unlocks made with in-game currency in Overwatch,’ reads the response. ‘All those unlocks are meant to be final.’

The only thing less surprising than the answer is the fan response on Reddit. Other players say that they too experienced the same bug, with near enough everyone expressing anger and frustration with Blizzard’s refusal to offer refunds.

‘Not offering refunds for purchases with ‘in-game currency’ is a really scummy way of just never