Helpshift launches free plan for metaverse customer support
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Helpshift has launched its first free plan for in-app metaverse customer support. The new Feedback+ plan rollout will provide support for mobile in-app and augmented reality experiences.
San Francisco-based Helpshift provides automated in-app customer service and user support for mobile-first brands. And now it is getting ready for a new generation of metaverse apps.
This is phase one of the company’s rollout of Metashift, its patented user support and customer service solution for the metaverse, the universe of virtual worlds that are all interconnected, like in novels such as Snow Crash and Ready Player One.
The mobile app economy continues to expand rapidly, with 31% year-over-year revenue growth according to a recent Data.ai report. To keep pace with this rapid growth, and to prepare for the new opportunities of the metaverse, mobile app developers and product teams need to build a strong foundation of user feedback.
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Feedback+ is a free plan to equip app developers with new capabilities to enhance their user experience by making it easier for users to offer feedback, report bugs, and suggest improvements – all within the app. It also inlcludes a customizable help center with the ability to create unlimited FAQs, helping users navigate the app with ease.
“The future of customer support is in the app, and as the line between the mobile world and the Metaverse blurs, brands need to be able to deliver support
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