Blizzard Addresses Overwatch 2 Support Complaints

gamerant.com:

Supporting has rarely been a gamer's first choice in a team-based game. Often, the support is seen as a character that only has its uses in healing, leading to everyone forgetting about it when compared to the flashy attacks and abilities of the tank and DPS classes. For a team to work properly though, a support is often needed to be the unsung hero that keeps the other players alive so objectives can be captured and matches can be won. In Overwatch 2's case, many are finding the support class fairly unchanged from the original Overwatch, and largely unenjoyable.

Many of the complaints around support characters in Overwatch 2 stem from Blizzard's huge changes to DPS and Tank characters such as Bastion, Doomfist, and Orisa. Where these heroes have new abilities and entire reworks, supports are left largely feeling like they did in the original Overwatch. For some fans, this has led to supports feeling somewhat uninteresting and underpowered. While some supports like Mercy were broken at the beginning of Overwatch 2's beta, others like Lucio and Zenyatta are leaving players not wanting to pick them.

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With multiple Overwatch YouTubers and the fan community questioning why Blizzard left supports with little to no changes, the company has recently addressed fan concerns over the heroes in Overwatch 2, hoping to calm the fears that this will be the permanent case for supports. Blizzard's primary solution to the support problem is to simply add more heroes to the roster. In a blog post, the Overwatch developer stated that the team hopes to add some «exciting new support heroes» into the mix. This could be a good way to experiment with new ideas, such as even including