When (& Why) Genshin Impact Offers Refunds
After the story of a Genshin Impact player spending $20,000 on their father's credit card went viral, Genshin Impact players have been querying whether HoYoverse offers refunds. While the father of the Genshin Impact player who racked up the credit card charges was fortunately able to get a full refund, typically Genshin Impact does not issue refunds for in-game purchases. Many players are concerned that attempting to refund transactions, even those made in error, might result in their account being banned.
Although Genshin Impact is free-to-play, its gacha mechanic and microtransactions have often been a point of contention. While it is possible to play Genshin Impact without spending money, the game’s gacha wish system is the only way to obtain new characters. Genshin Impact has multiple in-game currencies, some of which can only be obtained through gameplay, whereas others, like Genesis Crystals, can only be purchased. Genshin Impact offers multiple incentives for players to spend money, such as the initial top-up bonus, which awards players double the number of Genesis Crystals on their first purchase.
Related: Why Genshin Impact Is Worse on PlayStation
Since Genshin Impact’s release, players have wondered whether it's possible to receive refunds, especially in cases where a mistake has been made. A popular post on Reddit titled “Mihoyo, Customer Support and Refunding: A Cautionary Tale” warns Genshin Impact players to avoid requesting refunds for Genshin Impact transactions. The player describes their experience requesting a refund after they accidentally made the same transaction twice in a row. The player contacted miHoYo, which recently rebranded to HoYoverse, who advised the player to ask their service provider
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