Steam Refunds Explained: How Refunds Work and Everything to Know
Steam began offering refunds on titles purchased from their storefront 2015, effectively changing how customers buy games on the PC distribution service. These days, it’s relatively common knowledge that all games bought on the Steam store are refundable. While the process of getting a refund is relatively simple, finding out if you can get a refund is the hard part because of limitations Steam has put in place. So, here’s everything you need to know about Steam’s refund policy.
How to initiate a refundRefunding Steam games is relatively simple. Head on over to the Steam Support section and log in if you aren’t already. In the opening drop-down menu, click “Purchases,” find the game in question that you want to refund, and then go to “I would like a refund.” Then hit “I’d like to request a refund.”
Afterward, Steam should open a short form detailing more information needed to refund your purchase. Fill out your refund form by choosing a refund method, the reason for the refund, and any additional notes required to process your request.
From there, Valve will either approve or deny your refund. If approved, refunds can take up to seven days to appear, with more extended periods for international refunds. Don’t worry if your request is denied, either. Customers can appeal an original denial by sending in an additional refund request. Another Valve employee will look over the refund and make a decision.
Games are refundable based on hours played and days ownedWhen it comes to refunding games and DLC on Steam, there are two critical criteria to keep in mind before sending in a refund request.
Refunds can only be made if the player has less than two hours of in-game time and has solely owned the game in question for two
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