Nintendo pledges to repair Switch Joy-Con free in UK "until further notice"

eurogamer.net:

Nintendo has formally stated it will repair faulty Switch Joy-Con controllers — even if they are out of the standard 24-month warranty — free of charge until further notice.

This offer applies to Switch owners living in the UK, European Economic Area (EEA) and Switzerland, and covers «responsiveness syndrome irrespective of whether this is caused by a defect or by wear and tear».

Nintendo Switch owners have long complained of the dreaded Joy-Con drift — where your controller disconnects or begins moving on its own — throughout the console's life.

In the US, Nintendo's policy of no-quibble repairs has already been in place for some time. And, anecdotally, reports have surfaced of Nintendo UK quietly repairing some Switch Joy-Con even out of warranty too.

Now, however, this pledge is official.

«Nintendo takes great pride in creating high-quality and durable products and is continuously making improvements to them,» a statement posted to Nintendo UK's support page on «so-called 'drifting'» now states (as spotted by Nintendo Life).

«Therefore and until further notice, Nintendo offers to consumers who purchased the respective product in the EEA, UK and Switzerland that repairs for responsiveness syndrome relating to control sticks will be conducted at no charge by official Nintendo repair centres.

»This applies even if the syndrome is caused by wear and tear and even if the 24-month manufacturer's warranty provided by Nintendo has expired. The manufacturer's warranty does not affect any statutory rights which you may have under consumer protection legislation as the purchaser of goods. The benefits described here are in addition to those rights."

Nintendo has come under repeated pressure from customers here in the UK,