Fall Guys players forced to ‘auto-buy’ items are reportedly being denied refunds
Fall Guys players report that an error in the game’s store is causing them to buy items they intended to preview and that Mediatonic is denying refunds.
The issue, which has been reported by more than 70 users across multiple Reddit threads, reportedly occurs when a player previews an item, such as a costume, in the Fall Guys store.
Typically, players would have to confirm their purchase, but players are now reporting that their in-game currency is being taken in exchange for the item without any confirmation from the player.
A video posted by user u/DerpyDog24 appears to show the issue in action. As the user clicks an item, with the intent to preview it, the purchase is automatically completed.
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User u/ChunkyPeat posted an email to Reddit that they claim comes from Fall Guys Player Support. It reads:
“Hi there,
Thanks for your reply.
Please let me correct something from your response.
You have stated that this is a “bugged purchase” and a “known issue”. Neither of these things is the case.
The purchase was made by you, not a bug. Whether it was intentional or not, this is still the case.
This is not a “known issue” because it is not an issue. Items cannot be bought automatically by the system, they always require input from the player. Again, whether accidental or not, you made this input and purchased the item.
As per our EULA, which you agreed to, all purchases are final and will not be refunded.
I apologise for any confusion this may have caused, and hope that I have cleared this up for you.
Kind regards,
Steve
Fall Guys Player Support”{/patchnotes]
VGC has contacted Mediatonic to verify this email and to ask for a comment on the issue.
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