Fall Guys apologizes and is improving its store design after players complain of "accidental purchases"

gamesradar.com:

Fall Guys developer Mediatonic has apologized to players after it learned that some had been charged for simply looking at items in its in-game store.

According to players on the Fall Guys (opens in new tab)' subreddit (opens in new tab), dozens of players have encountered issues with the store and its currency, with some being "auto-charged" for premium cosmetic items they did not want to buy.

"We heard your feedback on accidental purchases - and we're sorry!" Mediatonic said in a tweet, promising that it was "improving the store design to prevent this" and honoring all refund requests for cosmetics for all players between June 21 and "until [it] improves the store".

Initially, though, players had trouble getting the developer to believe it was a genuine glitch and not simply buyers' remorse. 

"You have stated that this is a 'bugged purchase' and a 'known issue'. Neither of these things is the case," a rep allegedly told one unhappy Fall Guys player when they brought it to the attention of the game's customer support (thanks, PC Gamer (opens in new tab)). "The purchase was made by you, not a bug. Whether it was intentional or not, this is still the case.

"This is not a 'known issue' because it is not an issue. Items cannot be bought automatically by the system, they always require input from the player. Again, whether accidental or not, you made this input and purchased the item. As per our EULA, which you agreed to, all purchases are final and will not be refunded."

We heard your feedback on accidental purchases - and we're sorry!To make it right:✨ We’re improving the store design to prevent this✨ All refund requests for cosmetics from 21st June 2022 will be honoured until we improve the store✨ We’re giving everyone