"What's happening in the game isn't intended": Fall Guys developer apologizes to fans after automatic premium purchases

sportskeeda.com:

Fall Guys has regained much of its early popularity since it went the free-to-play route. With crossplay and debut on Nintendo Switch and Xbox consoles, thousands of new players have adopted an interesting battle royale.

While all the game modes are available for free, players can opt for optional premium purchases like costumes to make their characters look unique. Unfortunately, a recent bug has resulted in many players purchasing premium content by accident.

Fall Guys is an innovative take on the battle royale genre, as players don't have to resort to violence and kill each other. Instead, 100 players start a round and proceed through different levels of platform-based puzzles. The one to outlast all the remaining players in a match is declared the winner.

While all premium purchases are cosmetic, they allow players to decorate their characters in their own way. These purchases are supposed to be an option, and the recent bug has been a major nuisance.

The bug was first brought to the attention on Reddit as several players had the same problem. They claimed that many purchases were made automatically when trying to preview the in-game items. It's unclear precisely what caused the bug, but several players endured the same fate.

There were other fallouts, like missing show-bucks and changing key bindings. But the most noticeable thing was the lesser premium currencies for no apparent reason. Thankfully, Mediatonic was quick to take note and jumped into action.

According to PC Gamer, Mediatonic initially refused to refund customers by citing what's written in the EULA. It pointed out that players had made the purchases, and since they're cosmetics, they can't be refunded:

However, Mediatonic soon apologized after that through